Cancellation and Refund Policy

PURPOSE

The purpose of this policy is to provide guidelines and establish procedures for all cancellations, refunds and returns that take place as a result of CAO programming and events.

OBJECTIVE

To ensure that workshop cancellations, refund requests, and manual returns are reviewed appropriately and applied consistently throughout the CAO.

SCOPE

This policy applies to all who engage in CAO programming and events.

Amendments to this document may be made, when required, by the Executive Director.

RESPONSIBILITIES AND ENFORCEMENT

The CAO does not cover travel or any other expenses for participants to attend any courses or events outlined in this policy unless communicated otherwise for a particular program.

It is the responsibility of the CAO to notify registered participants and the Coach Developer when a workshop cancels only when the CAO is the host. The CAO reserves the right to collect an administration fee for all refunds as set out in this policy. Otherwise the responsibilities and enforcement are as follows:

It is the responsibility of the participant to notify the CAO of their cancellation.

It is the responsibility of the host partner to notify registered participants, the Coach Developer, and the CAO of workshop cancellations.

It is the responsibility of the host partner to have and administer their own refund/cancellation policy.

It is the responsibility of the Coach Developer to contact the Host Partner and CAO if they are unable to facilitate. 

GENERAL POLICY GUIDELINES

CAO NCCP Workshop

NCCP In-Person Workshops

  • If there is not a sufficient number enrolled to start a workshop, the CAO will notify the facility/venue, participants and Coach Developer of cancellation.
  • If the participant fails to acknowledge cancellation and travels to the workshop, the CAO is not responsible for any related expenses including but not limited to travel expenses.
  • Registered participants will be moved to the next available workshop of equal value or given a full refund if they are not able to attend the next available workshop.

In the event that a participant cannot attend an NCCP workshop, notification to the CAO must be provided five (5) business days prior to the start date of the workshop.

Once notice is received, the participant will have three options:

  • Be transferred into the same NCCP workshop hosted by the CAO at another time.
  • Be transferred into a different NCCP workshop hosted by the CAO at another time and pay the difference if applicable.
  • Receive a refund less a $10.00 administration fee.

In the event that a participant cannot attend an NCCP workshop and notification to the CAO is provided less than five (5) business days prior to the start date of the workshop.

Once notice is received, the participant will have three options:

  • Be transferred into the same NCCP workshop hosted by the CAO at another time.
  • Be transferred into a different NCCP workshop hosted by the CAO at another time and pay the difference if applicable.
  • Receive a refund less a $20.00 administration fee.

In the event that a participant cannot attend an NCCP workshop and notification to the CAO is not provided prior to the start date of the workshop.

  • No refund will be provided. And all extenuating circumstances will be handled on a case-by-case basis.

This section does not apply to NCCP Workshops taking place during a CAO Special Event; please see the CAO Special Event section of this policy for cancellation/refund procedures.

NCCP Remote Access Workshops

  • When notice of cancellation is provided five (5) business days prior to the start date of the workshop and course material has notbeen shipped, a refund less a $5.00 administration fee will be provided.
  • When notice of cancellation is provided five (5) business days prior to the start date of the workshop and course material has been shipped out, the participant can return the material a refund less a $10.00 administration fee will be provided.
  • When notice of cancellation is provided five (5) business days prior to the start date of the workshop and course material has been shipped out, and the participant does not return the course, a refund less a $15.00 administration fee will be provided.
  • When notice of cancellation is provided less than five (5) business days, a refund less a $20.00 administration fee will be provided.
  • When notification to the CAO is not provided prior to the start date of the workshop no refund will be provided. And all extenuating circumstances will be handled on a case-by-case basis.

For all other issues please contact the CAO directly at education@coachesontario.ca or 416-426-7086.

Host Partner Workshop

For workshops and events that are run by community partners where coaches pay the community partner the fee, please contact the host partner for their refund and cancellation policies.  Host Partners delivering NCCP are encouraged to have their own refund policy.

When a Host Partner cancels a workshop and the coach is unaware and attempts to attend. The CAO does not cover travel or any other expenses for the participant.  Please contact the host partner for their refund and cancellation policies.

Home Study Courses

No refunds will be provided for home study programs.  All registration administration, marker fees and shipment of materials are paid immediately to service providers upon completion of registration.

CAO Special Events

Refunds and cancellations for CAO Special Events will be provided separately for each event and displayed during the registration process.

Refunds for extenuating circumstances will be reviewed by the CAO on a case by case basis.

Membership Cancellation/Refunds

The purchase of a CAO membership is final.

Refunds for extenuating circumstances will be reviewed by the CAO on a case by case basis.

Manual Returns

Manuals that are no longer current, in disrepair, discontinued or revised are non-refundable.